Exaljohn Co., Ltd. (hereinafter referred to as "the Company") establishes the following privacy policy (hereinafter referred to as "this Policy") regarding the handling of users' personal information in the digital voice store "Favee Voice" (hereinafter referred to as "this Service") operated by the Company.
PRIVACY POLICY
Privacy Policy
1. Definition of personal information
In this policy, "personal information" refers to personal information as defined by the Act on the Protection of Personal Information, which is information about a living individual that can identify a specific individual by name, date of birth, or other descriptions contained in the information (including information that can be easily cross-referenced with other information to identify a specific individual).
2. How We Obtain Personal Information
- When registering as a user:
- We ask you to provide your name, email address, physical address, phone number, etc.
- When purchasing products:
- You will provide information necessary for payment and shipping.
- When making inquiries:
- We may ask for personal information depending on the nature of your inquiry.
- From business partners:
- We may obtain information from contractors or partners to the extent necessary for business operations.
3. Purpose of Personal Information Use
Our company will use the collected personal information for the following purposes:
- Service Provision:
- Provision of products (audio data), sending download links, and distribution of various notifications
- Identity Verification:
- For user authentication and prevention of unauthorized use
- Customer Support:
- Responding to inquiries, handling complaints, and service-related communications
- Marketing:
- Providing information on new products and campaigns, and sending email newsletters (if consented to)
- Service Improvement:
- Analyzing usage, improving service quality, and developing new features
- Legal Compliance:
- Compliance with laws, regulations, and orders, and protection of our rights and interests
4. Provision of Personal Information to Third Parties
Except in the following cases, our company will not provide personal information to third parties without obtaining the user's prior consent.
- Based on laws and regulations:
- When disclosure is required by the Personal Information Protection Act or other laws and regulations
- Protection of life:
- When it is necessary for the protection of a person's life, body, or property, and it is difficult to obtain the consent of the individual
- Improvement of public health:
- When it is particularly necessary for the improvement of public health or the promotion of the sound upbringing of children
- Business outsourcing:
- When all or part of the handling of personal information is outsourced within the scope necessary to achieve the purpose of use (e.g., payment processing, streaming platform operation, email delivery)
5. Use of Cookies, etc.
- Use of Cookies:
- This service uses cookies and similar technologies to improve user experience, analyze usage, and optimize ad delivery.
- Disabling Cookies:
- You can disable cookies through your browser settings; however, in that case, some features of this service may not be available.
- Analytics Tools:
- This service uses access analytics tools such as Google Analytics, which collect statistical information without identifying users by utilizing cookies.
6. Security Management of Personal Information
We implement appropriate technical and organizational safety management measures to prevent the leakage, loss, or damage of personal information and to ensure its secure management.
7. Disclosure, correction, or deletion of personal information
Users may request the disclosure, correction, addition, deletion, or cessation of use of their personal information held by our company. To make a request, please contact us at the inquiry desk below.
8. Changes to this Privacy Policy
The content of this Policy may be changed without notice to users, except for matters otherwise stipulated in laws and regulations or this Policy. Unless otherwise stipulated by the Company, the revised Privacy Policy shall take effect from the time it is posted on this service.
9. Contact Us
- Business Operator:
- xRsion Inc.
- Address:
- 5-26 Funatocho, Ashiya City, Hyogo Prefecture 659-0093
- Representative:
- Junna Shimafuji
- Personal Information Protection Administrator:
- Junna Shimafuji
- Contact:
- support@favee-voice.jp (Favee Voice related)
otoiawase@xrsion.co.jp (General corporate inquiries)
Date of enactment: December 22, 2025
Last revised: December 22, 2025
XRJOHN Co., Ltd.